LIHEAP provides federal assistance to qualifying customers to help cover their heating and cooling expenses—as well as other costs associated with home energy bills, energy crises, weatherization, and minor energy-related home improvements. 

This event, hosted annually by the National Energy and Utility Affordability Coalition (NEUAC), drives important customer-focused policy discussionss. 

For more than 40 years, LIHEAP has effectively assisted families and provided consistent benefits that relieve the energy burden on the most vulnerable Americans. America’s electric companies, NEAUC, and other program advocates remain committed to supporting LIHEAP and working with lawmakers to maximize federal funding. 

In addition to advocating for LIHEAP funding, electric companies are working at the state level to streamline the process for connecting eligible customers to LIHEAP resources and other assistance programs in their communities. 

Five things to know about LIHEAP: 

• Nearly 6 million households across the United States receive assistance from LIHEAP.
• The majority of households that receive LIHEAP support have an annual income below $20,000.
• Only 1 in 7 families eligible for LIHEAP aid actually receives it, which is why electric companies work to help customers understand eligibility.
• More than 2 in 5 LIHEAP households include a person who is at least 60 years old.
• 7 in 10 households helped by LIHEAP are home to a child younger than 6 years old, an elderly resident, a veteran, or someone with a disability. 

Join us to #ProtectLIHEAP by telling your elected officials in Congress to maximize funding for this critical program. 
 

The funds will be distributed through the Share program, administered locally by Metropolitan Ministries, the Salvation Army, and the Catholic Charities Diocese of St. Petersburg to provide direct support for customers struggling to pay their bills.

With this contribution, Tampa Electric will have donated $4.4 million to the Share program during the past four years. The program is funded by donations from Tampa Electric shareholders, employees, customers, and community partners and does not impact customer bills.

“We recognize that many of our most vulnerable customers are feeling especially stretched right now,” Tampa Electric President and CEO Archie Collins said in a statement. “As a company deeply rooted in this community, we believe it’s our responsibility to support our neighbors in times of need.”

Additionally, Tampa Electric recommends several tips and tricks to help customers adjust their energy usage and avoid unexpected hikes to their monthly bills. Closely monitoring the use of air conditioning, ceiling fans, and other household appliances could all help mitigate monthly energy consumption.

Customer affordability has long been a priority for investor-owned electric companies, particularly during summer months when air conditioning and energy use tend to spike, putting upward pressure on energy bills.

As artificial intelligence (AI) and data centers, increased industrialization and the reshoring of manufacturing activity, and the broader electrification of the economy continue to push electricity demand higher, EEI member companies are proactively developing customer support programs and raising awareness of existing federal, state, and company-specific resources to help ensure customers who need financial assistance are able to access it.

Visit EEI’s Energy Affordability hub for more information about what local resources may be available in your community, including eligibility for the federal Low Income Home Energy Assistance Program, and for EEI’s guide to more than 100 ways to improve your electric bill, including energy efficiency updates and actions that you can take to help manage your bill.

In August, Ameren announced plans to distribute $4 million in bill payment assistance to community action agencies that connect residential customers with financial resources. 

Ameren Illinois then announced that income-qualified customers who have fallen behind on their energy bills can apply for an additional $150 in payment assistance through their local Low Income Home Energy Assistance Program (LIHEAP) agency. That same $150 one-time Ameren Energy Relief Grant also is available to Ameren Missouri customers, who may qualify for up to $1,400 in bill payment assistance across several different programs. 

“It's also important for our customers to understand how to use our online tools and to see how they're using energy so they can take control of their usage,” Ameren Vice President of Customer Experience Joe Solari said in a statement, noting additional resources available to customers in Illinois and Missouri. “These tools are designed to empower customers to manage their energy in ways that work for them.” 

Ameren has partnered with hundreds of agencies this year, making more than $75 million available to support its customers through energy assistance and LIHEAP access. 

Visit EEI’s Energy Affordability hub for more information about what local resources may be available in your community, including eligibility for the federal Low Income Home Energy Assistance Program, and for EEI’s guide to more than 100 ways to improve your electric bill, including energy efficiency updates and actions that you can take to help manage your bill. 

PG&E estimates a residential customer who uses 500 kilowatt-hours of electricity per month—roughly the average monthly usage for a California customer, according to the U.S. Energy Information Administration—will see their bills dip by about $5.

That’s in addition to a biannual $58.23 credit customers will receive in October from the California Climate Credit initiative, part of the state’s effort to support the transition to low-carbon energy generation. PG&E estimates residential electric rates have dropped three times during the past 15 months and that those drops have offset rate increases. The company forecasts rates will fall again in 2026.

“While we continue making progress to stabilize electric prices for our customers, we know there is more work to do,” PG&E Executive Vice President of Corporate Affairs and Chief Sustainability Officer Carla Peterman said in a statement. “Our focus is on making our system safer and more reliable for customers every day, while managing our costs to keep bills as low as possible.”

PG&E maintains a series of no- and low-cost tools to help customers save energy and money, including the PG&E REACH program, which offers eligible customers credits of up to $300 to help pay past-due bills. The PG&E REACH program distributed more than $50 million in financial assistance to customers last year alone. PG&E also maintains a Savings Finder tool to help connect customers with support programs and resources and in July committed $50 million to new and existing financial assistance programs to support eligible customers with past-due energy bills. 

Visit EEI’s Energy Affordability hub for more information about what local resources may be available in your community, including eligibility for the federal Low Income Home Energy Assistance Program, and for EEI’s guide to more than 100 ways to improve your electric bill, including energy efficiency updates and actions that you can take to help manage your bill. 

Customer affordability has long been a priority for investor-owned electric companies, particularly during summer months when air conditioning and energy use tend to spike, putting upward pressure on energy bills.

As artificial intelligence (AI) and data centers, increased industrialization and the reshoring of manufacturing activity, and the broader electrification of the economy continue to push electricity demand higher, EEI member companies are proactively developing customer support programs and raising awareness of existing federal, state, and company-specific resources to help ensure customers who need financial assistance are able to access it.

Each August, EEI and the National Energy & Utility Affordability Coalition observe Low Income Home Energy Assistance Program (LIHEAP) Action Month, to help raise awareness of and advocate for federal funding for LIHEAP. The program plays a critical role in helping low-income customers manage their energy bills, providing essential heating and cooling assistance to eligible families. EEI is actively engaging with our partners on Capitol Hill to stress the importance of the program.

Additionally, many EEI member companies also are rolling out innovative financial assistance tools and relief programs to help keep customer bills as low as possible.

In June, Exelon Corporation and its local affiliate companies—Atlantic City Electric, BGE, ComEd, Delmarva Power, and Pepco—rolled out a $50-million Customer Relief Fund, partnering with local nonprofits to help limited- and middle-income customers in need of energy bill assistance this summer.

“Exelon understands that high energy bills, caused by increased supply costs, are extremely stressful for low- and middle-income customers—which includes many seniors, small business owners, and families experiencing challenges,” Exelon President and CEO Calvin Butler, who also currently serves as EEI Chair, said in a statement announcing his company’s Customer Relief Fund.

Similarly, Pacific Gas & Electric Company (PG&E) in July announced it would commit $50 million to new and existing financial assistance programs. It also announced a new dollar-for-dollar matching program up to $1,000 to help eligible customers pay past-due bills. An estimated 400,000 customers are expected to be eligible for the new program based on federal income guidelines.

Exelon and PG&E are among EEI’s largest member companies, but electricity providers of all sizes are shining a spotlight on similar initiatives to support the customers and communities they serve.

Developing Innovative Solutions

Among the new EEI member-led financial support initiatives to launch this summer is the Public Service Electric and Gas Company’s (PSE&G’s) Summer Relief Initiative, designed to protect residential customers from higher energy bills. PSE&G in June received approval from the New Jersey Board of Public Utilities to issue temporary credits to customers, partially offsetting higher energy prices in the region. The company also issued a Summer Moratorium on disconnections for qualified customers and is waiving reconnection fees.

Many other companies are partnering with local nonprofits and philanthropic organizations to ensure resources flow to the most vulnerable. The Duke Energy Foundation, for example, committed $400,000 in June to its Share the Light Fund, which supports customers facing financial hardship across the six states that Duke Energy serves. Through the Share the Light Fund, Duke Energy works with local nonprofit agencies that can help connect individual customers with the resources and aid for which they qualify. The foundation’s latest contribution builds on the $11 million that Duke Energy, its foundation, its employees, and its customers have committed to such efforts during the past three years.

“We know that behind every request for assistance is a story—a family, a friend, a community member working to get through a tough time,” Duke Energy Foundation President Amy Strecker said in a statement. “Through the Share the Light Fund and our local partners, we’re able to support our neighbors in their moment of need.”

Driving Energy Efficiency

EEI member companies also are working directly with corporate and residential customers to help them improve their energy efficiency, do more with less electricity, and lower their monthly bills. Dominion Energy Senior Policy Director Tonya Byrd wrote in Electric Perspectives earlier this year about her company’s energy efficiency renovation efforts, describing a project that involved upgrading a local senior citizen’s aging HVAC system, heat pump, ducts, and light fixtures.

Similarly, Entergy Texas earlier this year hosted a series of community events in Cleveland and Huntsville to provide no-cost air conditioning tune-ups to eligible customers. Some customers also received free energy efficiency products and home weatherization upgrades.

The air conditioning work is part of the company’s broader CoolSaver program, which provides free HVAC services valued at more than $200 per home. Qualified technicians clean and calibrate the output of existing systems to improve performance and help customers reduce their energy usage.

“We know the Texas summer heat can be relentless, and so can high energy bills if systems aren’t running efficiently,” Entergy Texas Energy Efficiency Program Manager Mark Delavan said in a statement. “These tune-ups can make a big difference in the homes and wallets of our customers.”

Raising Customer Awareness

Six in seven families eligible for LIHEAP assistance are not actively enrolled in the program, largely because they are unfamiliar with the resources available to them. Many EEI member companies see similar barriers to enrollment in state- and company-specific programs and are actively working to educate customers and streamline application processes.

Xcel Energy’s Resources. Education. Delivered. (RED) Truck launched in 2023 to bring information about financial assistance directly to customers. The RED Truck travels to fairs and community events, where bilingual Xcel Energy account representatives can help customers understand the resources available to them and answer questions about their accounts.

“By connecting with our customers where they live, work, and play, the RED Truck ensures their voices are heard and their needs are met, aligning with our mission to deliver safe, reliable, and affordable service,” Xcel Energy—Colorado President Robert Kenney said in a statement. “The RED Truck initiative lets our customers know they can rely on us to be where they need us to answer questions and provide support.”

PNM raises awareness of its Good Neighbor Fund by participating in community resource events across Albuquerque and its wider service territory. The PNM Good Neighbor Fund provides electric bill assistance to low-income and income-qualified customers, including seniors and other vulnerable groups.

The fund, which is distributed through a partnership with the Rio Grande Food Project, helps qualified customers stay connected to electricity during challenging times. PNM hosts several on-site bill assistance events throughout the year to provide customers and community members with direct access to these vital resources. During the events, PNM team members are available to answer questions, review customer eligibility, and help customers with bill assistance applications.

Electricity customers looking for assistance can visit EEI’s Energy Affordability hub for more information about what local resources may be available in their community, including federal LIHEAP eligibility, and for EEI’s guide to more than 100 ways to improve your electric bill, including energy efficiency updates and actions that customers can take to help lower energy bills.

Since 2022, the Foundation, Duke Energy, and its employees and customers have contributed more than $11 million to local nonprofit initiatives through the Share the Light Fund, helping connect customers with qualifying aid. 

“We know that behind every request for assistance is a story—a family, a friend, a community member working to get through a tough time,” Duke Energy Foundation President Amy Strecker said in a statement. “Through Share the Light Fund and our local partners, we’re able to support our neighbors in their moment of need.” 

At the same time, new programs and incentives are giving Duke Energy customers more control over their energy usage and costs. In addition to home weatherization and free home energy assessments, the company offers payment plans, due date extensions, and a Payment Assistance Finder. Monthly usage alerts also help customers track their energy consumption mid-cycle so they can adjust before the next bill arrives, and Duke Energy provides summer heat relief by helping connect eligible seniors and individuals with disabilities with fans or air conditioners. 

Visit EEI’s Energy Affordability hub for more information about what local resources may be available in your community, including eligibility for the federal Low Income Home Energy Assistance Program, and for EEI’s guide to more than 100 ways to improve your electric bill, including energy efficiency updates and actions that you can take to help manage your bill. 

The PNM Good Neighbor Fund provides electric bill assistance to low-income and income-qualified customers, including seniors and other vulnerable groups. The fund, which is distributed through a partnership with the Rio Grande Food Project, helps qualified customers stay connected to electricity during challenging times. A subprogram to the Good Neighbor Fund, the PNM CARES Program, offers targeted assistance to customers facing unique hardships, including medical challenges or domestic violence.

PNM hosts several on-site bill assistance events throughout the year to provide customers and community members with direct access to these vital resources. During the events, PNM team members are available to answer questions, review customer eligibility, and assist customers with bill assistance applications.

Visit EEI’s Energy Affordability hub for more information about what local resources may be available in your community, including eligibility for the federal Low Income Home Energy Assistance Program, and for EEI’s guide to more than 100 ways to improve your electric bill, including energy efficiency updates and actions that you can take to help manage your bill.

PG&E also announced a new dollar-for-dollar matching program up to $1,000 to help low- and moderate-income customers pay past-due bills and prevent service disconnections. An estimated 400,000 customers are expected to be eligible for the new PG&E Match My Payment Program, based on federal income guidelines.

“Our Match My Payment Program is designed to make sure more families receive support when they need it most, especially during the summer months when energy bills can peak,” PG&E Senior Vice President for Customer Experience Vincent Davis said in a statement.

Additional funding for the new program and PG&E’s other bill relief offerings will be monitored throughout the year to ensure resources are appropriately allocated to best meet customers’ evolving needs.

PG&E offers a range of income-based assistance programs for customers who need help with their bills, including the PG&E REACH program, which offers eligible customers credits of up to $300 to help pay past-due bills. The PG&E REACH program distributed more than $50 million in financial assistance to customers last year alone. PG&E also maintains a Savings Finder tool to help connect customers with support programs and resources.

Visit EEI’s Energy Affordability hub for more information about what local resources may be available in your community, including eligibility for the federal Low Income Home Energy Assistance Program, and for EEI’s guide to more than 100 ways to improve your electric bill, including energy efficiency updates and actions that you can take to help manage your bill.

Atlantic City Electric, BGE, ComEd, Delmarva Power, and Pepco are accepting applications from customers seeking bill relief. PECO customers in the Philadelphia area will be able to apply for assistance beginning in August.

“Exelon understands that high energy bills, caused by increased supply costs, are extremely stressful for low- and middle-income customers—which includes many seniors, small business owners, and families experiencing challenges,” Exelon President and CEO and EEI Chair Calvin Butler said in a statement. “The Customer Relief Fund, in addition to our existing year-round programs supporting customers with energy assistance, once again demonstrates Exelon’s commitment to our communities.”

The $50-million fund has been spread across Exelon’s local energy companies, which are actively assisting customers who want more information about how they can access and apply for assistance.

Last month, Maryland Governor Wes Moore joined officials from BGE, Pepco, Delmarva Power, and nonprofit organizations including the United Way of Central Maryland, the Salvation Army, Harford Community Action Agency, and Shore UP! to announce that $19 million in assistance would be made available to limited- and middle-income customers in Maryland. 

“We need to work together to get them relief—and today, we are taking new actions to achieve exactly that,” Governor Moore said in a statement. “But, while this is an important step forward, it will not be the last.” 

The one-time fund is part of Exelon’s broader efforts to help customers manage their energy bills. Across the country, EEI’s member electric companies are offering energy efficiency programs to help customers reduce their energy use, working with state and local governments to develop new and innovative customer-centric programs, and offering billing assistance and flexible payment options to help customers manage costs. 

Visit EEI’s Energy Affordability hub for more information about what local resources may be available in your community, including eligibility for the federal Low Income Home Energy Assistance Program. And, learn about more than 100 ways to improve your electric bill, including energy efficiency updates and actions that you can take to help manage your bill.

Entergy Mississippi this month announced it would contribute $628,000 to provide bill assistance to older adults and customers with disabilities who qualify through its The Power to Care program.

Entergy Mississippi announced the contribution during a “Beat the Heat Day” event, where employee volunteers partnered with community resource groups to provide resources to help customers combat high temperatures, including household energy efficiency kits, fans, energy-saving tips, and cooling stations. 

“High temperatures in our service area are notorious for causing higher energy bills, which leaves many of our customers struggling to make ends meet,” said Valarie Mabry, public affairs analyst at Entergy Mississippi. “It’s why we’re thankful for our community partners who help us get these important resources to homes in need.” 

Entergy Mississippi’s bill assistance contribution will be distributed through Entergy Corporation’s The Power to Care program, which provides emergency bill payment assistance to older adults and customers with disabilities in their time of need. The Power to Care program is funded through employee, customer, and shareholder donations, and Entergy shareholders match each gift, up to $1 million.

Visit EEI’s Energy Affordability hub for more information about what local resources may be available in your community, including eligibility for the federal Low Income Home Energy Assistance Program, and for EEI’s guide to more than 100 ways to improve your electric bill, including energy efficiency updates and actions that you can take to help manage your bill.