In late March, Avangrid unveiled a new artificial intelligence (AI) tool built to help the company’s field technicians more quickly and efficiently respond to technical issues at its wind plants.

The First Time Right Autopilot generative AI program helps technicians diagnose and resolve possible problems on wind turbines. Technicians engage with the program via voice or text, providing background information on the issue, and the program provides them with step-by-step instructions and documentation through their mobile devices. The program already has been installed at plants in Iowa and New York. Avangrid is planning to deploy it across its fleet later this year.

“By leveraging generative AI to provide real-time, expert-level support, we are empowering our technicians with the tools they need to improve reliability and efficiency within our fleet,” Avangrid CEO Pedro Azagra said in a statement. “This is a testament to our commitment to shaping the future of energy through continuous innovation and technological advancement.”

The program is helping Avangrid technicians safely and more quickly identify technical problems, cutting down on the amount of time turbines are taken offline. It is the company’s latest effort to leverage AI capabilities to assist in its operations and better serve its customers. Last year, Avangrid unveiled Ava, a customer-facing AI energy assistant, in certain markets, and it announced a pilot project involving an AI-powered robotic dog to assist with substation inspections. And, in 2023, Avangrid and Iberdrola stood up a data science and analytics team to manage the company’s AI systems that help improve grid reliability and serve customers.