How EEI Members Served Customers, Workers, and Communities in 2025

The investor-owned member electric companies of the Edison Electric Institute (EEI) play a critical role in powering the lives of nearly 250 million Americans each day. Throughout 2025, EEI’s member companies showcased how they are working for their communities by helping to lower costs, supporting the nation’s economic growth, strengthening the energy grid, and investing in the future.

See below for some of the ways EEI member companies have showcased their commitment to their communities and workforces. EEI also will be sharing these stories on our social channels as we count down to 2026—find them on X, Facebook, and LinkedIn.

Entergy: Data Center Drives Down Local Rates

As more AI data centers connect to the grid, Entergy showcases how the projects it powers will create direct benefits not just for customers, but for residents of the states it serves for generations to come.

Duke Energy: Significant Progress Restoring the Grid After Hurricane Helene

One year after Hurricane Helene devastated Asheville, N.C., Duke Energy highlights the significant progress made by its lineworkers to restrengthen the grid.

Exelon: Customer Relief Program Benefits Customers and Local Businesses

Exelon’s Customer Relief Fund helps low-income customers, which in turn benefits local businesses in its service territories—including Midnite Confections + Cupcakery in Baltimore, Md.

Puget Sound Energy: Apprenticeships Lead to Full-Time Employment

Puget Sound Energy’s Pathways to Apprenticeship series shares the different apprenticeships offered by the company, and features employees sharing their favorite parts of the job.

Pacific Gas & Electric: Customer Dollars Directly Contribute to Infrastructure Reliability

Through their “Your Energy Dollars at Work” series, Pacific Gas & Electric highlights how customers’ dollars directly contribute to infrastructure projects that keep the energy system safe, reliable, and climate-resilient.

Xcel Energy: Reliable Energy Powers Local Businesses Like Red Wings Shoes

For more than a century, Xcel Energy’s reliable, essential energy has powered the production of Red Wings Shoes’ high-quality leather boots. 

American Electric Power: Drones Help Power Reliability for Customers

The integration of drone technology has transformed how AEP Ohio maintains the grid—helping to prevent and shorten outages, improving operational efficiency, and keeping its crews and communities safe. 

Arizona Public Service: Employees Provide Live Bill Assistance During Phone Bank

In Summer 2025, Arizona Public Service partnered with local media to host a live phone bank, where employees took customer calls, answered questions, and offered on-the-spot ways to save on energy bills.

Con Edison: Reliable Service Keeps a Favorite Local Business Running

Mamitas, a local favorite in New York, depends on Con Edison’s reliable energy service to keep its equipment running smoothly and its freezers cold, so it can produce its fan-favorite ice pops.

This National Ice Cream Day, we’re honoring Mamita’s Ices — a 25-year NYC family business rooted in Dominican tradition. See how reliable energy keeps their sweet moments refreshingly cool everywhere: https://t.co/xT6MZRlrq7 pic.twitter.com/Py9vKfOrb9

— Con Edison (@ConEdison) July 20, 2025

Ameren – Restoring Customer Power After a Tornado Event

After a tornado hit Ameren’s service territory earlier this year, impacting energy infrastructure and customer homes and businesses, the company deployed 1,900 workers to quickly and safely restore power.

Hawaiian Electric: Employees Are the Fabric of the Community

Hawaiian Electric’s employees make up the fabric of the community and its commitment to its customers—including Mikey Burke and Kaulana Anderson, who were impacted by the Lahaina fires. 

ITC Transmission: Restoring Transmission Service After Severe Winter Weather

After severe winter weather swept across Michigan and affected 23 transmission lines and 17 substations, ITC Transmission crews coordinated with local partners and worked around the clock to safely and quickly restore transmission service.

OG&E: A Career Journey in Energy, From Internship to Engineering

Anne and Ayden share their OG&E career journeys from internships to full-time positions in engineering and operations. 

Southern Company: Making Significant Investments to Meet Demand Growth

Southern Company highlights the investments made in advanced technologies and renewable energy to meet the significant demand growth in its service territories. 

NorthWestern Energy – Osprey Conservation Work Featured in Children’s Book

NorthWestern Energy Content Development Specialist Erin wrote Oliver the Osprey, a children’s book that highlights the osprey conservation work NorthWestern Energy provides to help the company deliver a critical service and maintain reliability.